Cultivating Safe
Practice in Healthcare

Prevention-led training designed to build safer, more confident healthcare teams

Programmes

WELCOME

Prevention-Led Approach

Consistent Team Practice

Improved Staff Confidence

Better Patient Experience

Real Operational Impact

OVERVIEW

From Escalation to Prevention

Violence and aggression in healthcare is rising, and traditional training is not solving it.

Glad Eye Training focuses on prevention first, giving staff the tools to stay in control, communicate effectively, and reduce escalation before it happens.

Healthcare worker supporting older patient during safe care and violence prevention training

ABOUT

Doctor speaking with patient during healthcare communication and conflict resolution training

ABOUT

Rethinking Healthcare Safety

Glad Eye Training delivers specialist violence prevention programmes for NHS and care organisations, built around the RAPPORT Approach® and focused on reducing escalation before it happens.

Our approach is:

• Trauma-informed

• Person-centred

• Evidence-based

• Designed specifically for healthcare environments

We combine communication, awareness, and safety into one clear, consistent way of working across teams.

PROGRAMMES

OVERVIEW

Our Training Programmes

We offer a focused range of programmes designed to improve safety, confidence, and consistency across healthcare teams.

Care worker engaging with older adults during healthcare de-escalation training

The RAPPORT Approach®

£350 PER PERSON

Prevention-led framework combining communication, awareness, and safety to reduce escalation in healthcare

Ambulance staff providing emergency care during NHS staff safety and violence prevention training

RSPH Level 4 Award
in Violence Prevention

£415 PER PERSON

Advanced qualification developing leadership, strategy, and practical skills for violence prevention programmes

Healthcare cleaning worker in public facility for workplace safety and conflict prevention training

Conflict Resolution

£110 PER PERSON

Practical training developing communication skills to manage conflict and de-escalate challenging situations

REVIEWS

Hospital staff moving patient through ward during healthcare safety and de-escalation training

REVIEWS

Feedback
from Healthcare Professionals

George, I think you presented brilliantly and I think something like this, needs someone with your personality.

MUHAMMAD SALIM NAZEER

Cultivating Safe Practice in Healthcare